Terms & Conditions
Please read these terms and conditions carefully before using our services.
Last Updated: January 12, 2026
Please read these Terms & Conditions carefully before using our Service.
Interpretation and Definitions
The words with capitalized initial letters have the meanings defined below (singular or plural).
- Account: A unique account created for You to access our Service or parts of it.
- Company (referred to as "the Company," "We," "Us," or "Our"): Pinnacle Golf And Ranch LLC dba Ocala Cart Care.
- Content: All text, graphics, logos, images, and other materials available on the Service.
- Device: Any device that can access the Service.
- Service: The website https://ocalacartcare.com and any associated applications, customer portals, or services.
- Services: The golf cart care offerings (detailing & maintenance package and golf cart care plans).
- Terms & Conditions (also "Terms"): These Terms & Conditions that form the entire agreement between You and the Company.
- Third-Party Service: Any service or content provided by a third party (e.g., Housecall Pro, Google Maps, Supabase).
- Website: Ocala Cart Care, accessible from https://ocalacartcare.com.
- You: The individual or entity using the Service.
Acknowledgment & Electronic Consent
These Terms govern your use of the Service and form a binding agreement between You and the Company. By accessing or using the Service, creating an Account, checking the required consent checkboxes during signup/checkout, or purchasing Services, You agree to be bound by these Terms and our Privacy Policy.
Checking the "I have read and agree to the Terms of Service" and "I have read and agree to the Privacy Policy" boxes constitutes your electronic signature under the Electronic Signatures in Global and National Commerce Act (ESIGN) and creates a legally enforceable record with timestamp, device metadata, and version tracking.
You represent that You are over the age of 18 and have the authority to bind any entity on whose behalf You use the Service. The Company does not permit those under 18 to use the Service without parental/guardian consent.
Payment
Card payments are processed via Housecall Pro. By making a payment, You agree to:
- Pay all fees, taxes, and charges.
- Provide accurate payment information.
- Authorize recurring charges for care plans.
We do not store full payment card details. See Housecall Pro's Privacy Policy and Terms for details.
Account Creation, Security & Termination
You are responsible for maintaining the confidentiality of your Account credentials and for all activities under your Account. Notify Us immediately of unauthorized use.
We may suspend or terminate your Account or access to the Service at any time, with or without notice, for violation of these Terms or for any other reason. Upon termination or care plan cancellation, your right to use paid features ceases immediately, though active care plans remain available until the end of the current billing period (cancellation is effective at period end).
Purchase of Services & General Terms
All Services are performed on-site within our 25-mile radius of Ocala, Florida (including The Villages). Major repairs and mechanical modifications are excluded.
Customer Responsibilities: You agree to provide safe access to the golf cart, a source of water and power, and a hazard-free work area. Failure to do so may result in delays, additional fees, or cancellation without refund.
Care Plan Terms
Care plans are billed monthly via Housecall Pro. You may cancel at any time; cancellation takes effect at the end of the current billing period (no prorated refunds except where required by law).
We reserve the right to modify pricing or benefits with 30 days' advance notice via email. Existing care plan members will be grandfathered at their current rate until cancellation or renewal.
Refunds & Cancellations
All purchases are final except as expressly stated. The initial service fee is non-refundable. One-time services canceled with less than 24 hours' notice may incur full charge.
Chargebacks
Initiating a chargeback without first contacting Us may result in immediate suspension of Services and Account. You are responsible for any chargeback fees assessed by our payment processor. We will contest disputed charges with evidence of service delivery.
Third-Party Services
Use of address autocomplete/validation features means You agree to Google Maps Platform Terms of Service. Analytics and advertising (Google Analytics, Meta Pixel) are governed by our Privacy Policy and Cookie Policy.
Force Majeure & Service Interruptions
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including weather, natural disasters, access restrictions, power/water unavailability, or government actions. We will make reasonable efforts to reschedule.
Intellectual Property & User Submissions
All Content is owned by the Company or its licensors. By submitting text feedback, inquiries, or other content, You grant Us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and publish it.
Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, or punitive damages. Total liability is limited to the amount You paid for the specific Service or $100 if no payment was made. We maintain general liability insurance of $1,000,000 per occurrence.
"AS IS" Disclaimer & Warranties
Services are provided "AS IS" without any express or implied warranties unless otherwise stated herein.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute must first be addressed informally by contacting Us.
Any legal action shall be brought exclusively in the state or federal courts located in Marion County, Florida.
Severability, Waiver & Changes
If any provision is unenforceable, the remainder remains in effect.
We may update these Terms at any time; material changes will be notified at least 30 days in advance. Continued use constitutes acceptance.
SMS Terms and Conditions
By opting in to receive SMS messages, you agree to the following:
1. Consent for SMS Communication
Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.
2. Types of SMS Communications
By opting in, you may receive SMS messages related to Customer Care, including support ticket confirmations, service notifications, appointment reminders, and follow-ups.
3. Message Frequency
Message frequency may vary depending on the type of communication and your service needs.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may differ for domestic or international messages.
5. Opt-In Methods
We obtain SMS consent verbally during customer interactions. When we verbally ask for your consent to receive SMS messages, this opt-in allows us to send important updates, such as support ticket confirmations, service notifications, or follow-ups, directly to your mobile device. By providing verbal consent, you confirm that you are aware of and agree to receive messages via SMS, in compliance with communication and privacy guidelines.
6. Opt-Out Instructions
You can opt out at any time by replying "STOP" to any SMS message. Alternatively, contact us directly at (352) 659-1488 or hello@ocalacartcare.com.
7. Help
If you are experiencing any issues, reply with the keyword "HELP" or contact us directly at (352) 659-1488 or hello@ocalacartcare.com.
8. Additional Options
If you do not wish to receive SMS messages, you can choose not to provide consent when asked or decline to check the SMS consent box on our forms.
9. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy and SMS Terms & Conditions.
- Message frequency may vary depending on service needs.